FREQUENTLY ASKED QUESTIONS
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FAQS
Where can I purchase Highly Liquid?
Highly Liquid can be purchased online at www.highlyliquidny.com. If you’re lucky enough, we’ll also be at a pop-up near you. Visit our tour page to find us IRL.
How can I contact you?
We operate through a mobile office. The quickest way to contact us is by sending an email to hey@highlyliquidny.com. This email address is constantly monitored and we will get back to you as soon as possible (usually within hours because we’re chronically online).
What payment methods do you accept?
We take it all! Except crypto (sorry, nerds).
Where do you ship to?
Right now, we ship in the US only. However, shoot us an email if you've got your eye on somethin' and we'll see what we can do.
How much does it cost to ship my order?
Our current shipping rates are as follows. Highly Liquid offers free shipping on all orders $50+.
Economy (5-8 Business days) - $7.00
Standard (3-4 Business days) - $10.00 - $15.00 based on weight
How can I track my order?
You will receive a shipping email once your order has been dropped off to the shipping carrier! Please reference the tracking number located in that email to track your package.
Will I have to pay any duties on my order?
Highly Liquid unfortunately cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where the delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
What size should I order?
Currently, we stock sizes XS-5XL for select styles.
You can see our detailed size chart here:
https://docs.google.com/spreadsheets/d/1udouBichrGwsOV8ZriqEvZ9UTo8Jg4Gl1IC8-OiOwtA/edit?usp=sharing
What is your return policy?
Due to hygiene concerns, Highly Liquid does not accept underwear returns at this time. If you wish to return a tank or tee, you can do so within a 14-day window. Please email hey@highlyliquidny.com to begin the return process.
What if the item I receive is damaged or faulty?
It is our priority to ensure that all Highly Liquid items are received in the best possible quality. If you have a concern with a faulty/damaged item, please contact us directly at hey@highlyliquidny.com.